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Postal Procedures for Caspar 95420
posted by Michael Potts
This morning (15 June 2015) I answered a phone call from Bobbi Riley, who introduced herself as a customer service supervisor for the Postal Service.
She began by telling me that our carrier and previous Postmaster had “not been doing their jobs properly” when they delivered “incorrectly addressed” mail. She informed me that due to recent changes in national regulations, holders of “rural boxes” are required to give “complete” addresses, including street address plus box number. I asked her to send me the regulations, and she promised I would have them by Wednesday.
When pressed about the slowness of some mailers, particularly including government agencies, to change addresses, she conceded that “adequate time” would be provided for us to get these addresses changed and that the deadline stated by the Fort Bragg Postmaster, July 2, was not sufficient. (She was unwilling to specify what “adequate” meant.) “I am all about customer service,” she said, “and you won't find a postal employee who's prouder” of the job performed by the USPS.
She repeated the idea that postal workers serving Caspar recently had not been “doing their job” by ignoring postal regulations regarding proper addressing. “Our job is to instruct and educate,” she explained. I did my best to disagree with her politely, citing (in part) the published mission statement of the USPS: “It shall provide prompt, reliable, and efficient services to patrons in all areas and shall render postal services to all communities.” Ms Riley replied, “I may not agree with all the regulations, but it is my job to implement them.” She suggested that the recent effort by the Postal Service to eliminate “locally sensitive delivery” and regularize service broadly across the country seemed to her to be misguided, but that any change in that policy would come from Congress, not from postal authorities.
When I explained that many in Caspar, particularly the elderly and women living alone, are fearful about including a street address as part of the mailing address they are required to provide to everyone, she said that it is policy to work with people who feel that way on an individual basis. “Come in and talk privately with the Postmaster, and we will find an accommodation,” she claimed.
Whether any of this will actually come into practice here in 95420 remains to be seen.
Ms Riley was asked to verify the accuracy of the quotations given above, but as of the posting, she had not responded.
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posted 16 June 2015
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